Kaizen

We are Kaizen, a performance-driven omnni-channel agency built to help restaurants, hotels, entertainment venues, and multi-location hospitality brands grow profitably through Klaviyo.

We have worked with multi-location hospitality brands across fast-casual dining, boutique hotels, nightlife, and entertainment, from single concepts to groups running 80+ locations and 7 brands under one roof. Our results speak for themselves.

In under 7 months with a 40+ location restaurant brand, we crossed $1 million in email-attributed revenue. With an 80+ location food concept, we grew email-attributed revenue from under 1% to over 20% of total revenue in a single month. A multi-property hotel group generated over $150,000 in reservation revenue in a single weekend using our Klaviyo strategy, their most successful launch ever. A dessert and experience concept now attributes 25% of total revenue to email and SMS. A premier entertainment group is now fully unified on Klaviyo with revenue tracking unlocked for the first time. A 7-brand hospitality group is firing on all cylinders across every concept.

We build the flows, campaigns, SMS programs, and revenue attribution infrastructure that makes every guest worth more and every marketing dollar work harder. And when a platform is not natively integrated with Klaviyo, we build custom integrations so you never fly blind. Whether that means full revenue tracking or leveraging your existing platform data to power smarter email, SMS, and push strategies, we find a way to make it work. We treat every business we manage as if it were our own.

Our strategy goes beyond email and SMS. We build push notification programs for in-app revenue, and we leverage organic and paid social as direct extensions of your Klaviyo ecosystem. That means using social not just for awareness, but as an active list growth and segmentation engine that feeds smarter, more targeted marketing across every channel. We use Klaviyo as the centralized data hub that ties it all together, giving you the ability to track customer acquisition cost through organic social in a way no other platform can deliver. More data. Better targeting. Every dollar working harder.

90-day commitment. Then month-to-month. We keep clients because we deliver, not because they are locked in.

If you are a hospitality brand serious about making Klaviyo your most profitable channel, let's talk.