Goldsend Ltd (Klaviyo Gold Partner)

Goldsend is a retention marketing partner for ambitious ecommerce brands that want to turn more first-time buyers into loyal, repeat customers.

We work with growing DTC brands that are investing heavily in customer acquisition but are not generating enough long-term value from the customers they have already paid to acquire. By connecting strategy, customer data and hands-on execution, we build retention systems that increase repeat purchases, strengthen customer relationships and improve lifetime value.

Our team plans, builds and manages email, SMS and WhatsApp across the full customer lifecycle. This includes welcome and conversion journeys, post-purchase communications, replenishment, cross-sell, loyalty, customer win-back and ongoing campaigns. We also support segmentation, personalisation, testing, deliverability, performance reporting and lifecycle strategy.

Unlike agencies that produce a strategy deck and leave clients to implement it, Goldsend works as an extension of the internal team. We identify where customers and revenue are being lost, prioritise the opportunities that will make the greatest commercial difference, and then build and run the programmes needed to address them.

Brands can work with Goldsend through a focused strategy session, a comprehensive platform and lifecycle audit, or an ongoing Retention Operating System partnership. Every engagement is built around clear priorities, practical recommendations and measurable commercial outcomes.

Goldsend is a Klaviyo Gold Partner with hands-on experience across Klaviyo, Braze and Customer.io. We primarily support ecommerce businesses generating between £1 million and £10 million in annual revenue, particularly brands in health, beauty, apparel, home and other categories with strong repeat-purchase potential.

Our approach is commercially rigorous, straightforward and tailored to each brand’s customers, resources, technology and stage of growth. No generic playbooks or unnecessary agency theatre. Just smarter lifecycle marketing designed to help every customer relationship become more valuable over time.