Email Kong

Email Kong is a retention agency for DTC brands. We run Klaviyo email and SMS and Loop subscriptions on systems, so the flows, the campaigns and the subscription programme are handled by one team.

We are a Klaviyo Master Platinum Partner, in the top 2.5% of Klaviyo partners worldwide, and a member of Klaviyo's Partner Advisory Council. We are also a Loop Subscriptions partner. In 5 years we have driven $59M+ in revenue attributed to Klaviyo for 140+ DTC brands, with a 65.2x average ROI. We are rated 4.5 on Trustpilot.

What we do:

Klaviyo flows, campaigns and SMS, built and run every month. Your first flow is live within 72 hours of account access.

Subscription retention in Loop: cancel flows, failed payment recovery, winback and subscribe offers.

Klaviyo audits and rebuilds for brands whose email revenue has stalled. Our free Klaviyo audit comes back within 48 hours.

Switching subscription app to Loop, with the Klaviyo side rebuilt after the move.

Results:

Kaori (women's health, subscription): Klaviyo went from 3.3% to 19% of store revenue.

Penrose Skin (skincare, subscription): Klaviyo went from 15.2% to 23.2% of store revenue.

KittySpout (pet, subscription): 46% of store revenue comes from Klaviyo.

We are based in London, a 2-minute walk from Klaviyo's London office, and work with pet, supplement, skincare, oral care, jewellery and home brands in the US, UK and Europe. Retainers start from $5,000 a month.