- Shopify
- Shopify Plus
- WooCommerce
- North America
- Europe
- Australia & New Zealand
- Implementation & Onboarding (Platform migration, Klaviyo implementation.)
- Strategy & Consulting (Technology roadmapping, system integration planning, and Klaviyo + digital strategy.)
- Omnichannel Messaging (Lifecycle marketing across Email and Mobile Messaging (SMS, MMS, RCS, WhatsApp, Mobile Push)
- Data & Analytics (Advanced Klaviyo Data Platform (AKDP/CDP) implementation, Marketing Analytics, and data/segmentation strategy.)
- English
- Retail: Apparel & Beauty
- Retail: Home & Electronics
- Retail: Subscriptions & Digital Goods
- $1M - $10M
- $10M - $30M
- $30M - $100M
- Managed Services (Retainer): For brands looking for an outsourced team to handle ongoing, month-over-month execution
- Project-Based (One-time): For brands looking for a defined scope of work with a specific start and end date
Retention agency for subscription and repeat-purchase DTC brands on Shopify, Klaviyo and Loop.
Email Kong runs email, SMS and subscription retention for DTC brands doing $3M to $50M a year. We are a Klaviyo Platinum Partner and an official Loop Subscriptions partner, so the Klaviyo flows and the subscription programme are run by one team.
What we do:
Klaviyo flows, campaigns and SMS, built and run every month.
Subscription retention in Loop: cancel flows, failed payment recovery, winback and subscribe offers.
Klaviyo audits and rebuilds for brands whose email revenue has stalled.
Switching subscription app to Loop, with the Klaviyo side rebuilt after the move.
Results:
Kaori (women's health, subscription): Klaviyo went from 3.3% to 19% of store revenue. Flow revenue grew 17.7x.
Penrose Skin (skincare, subscription): Klaviyo share of store revenue went from 15.2% to 23.2%. Flow revenue grew 10.5x.
TwoPackBag (travel bags, one-time purchase): $1.38M in flow revenue in 90 days.
KittySpout (pet, subscription): 46% of store revenue from Klaviyo.
We work with pet, supplement, skincare, oral care, jewellery and home brands in the US and UK. 140+ brands since we started.