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Klaviyo Partner

8returns

Berlin, Germany
Resources
Ecommerce Platform Expertise
  • Shopify
  • Shopify Plus
  • Other
Location/Region
  • Europe

About 8returns

8returns is an easy returns management platform that helps online merchants save money and time by offering an automated system for refunds, exchanges, and product repairs while offering a first-class customer experience.

8returns and Klaviyo:

The 8returns and Klaviyo integration allows merchants to trigger flows based on returns-related events, use Klaviyo templates for transactional notifications and centralize email data about customers.

Use cases:

  • Use Klaviyo templates to notify customers about their returns: Instead of sending emails via 8returns, shoot them from your Klaviyo account and add your standard templates.
  • Trigger automated email flow based on return events + return types, return reasons, or specific items: Suggest new or similar products, thank customers for exchanging or repairing items, offer vouchers in case of damaged items, or ask for feedback about the product and how to display it better on your website.
‘8returns is a real game-changer for us. After switching to 8returns, our daily customer tickets have dropped from 500 to 100. Overall, each of my employees has about 4 hours more per day. Sometimes it feels like we didn't just buy software, but another new department that only deals with returns.‘
Martin Lutz, Lead of Customer Happiness @ GOT BAG

Clients

GOT BAG
PEGADOR
ASPHALTGOLD
FILA
SMILODOX