ShipBob - Klaviyo Tech Partner Directory

About ShipBob

ShipBob is a global fulfillment platform that supports over 7,000 ecommerce brands with a global network of 30+ fulfillment centers across the US, Canada, UK, EU, and Australia. We physically store our merchants’ goods, then pick, pack and ship them same-day as orders come in, according to their unique specifications. Our proprietary fulfillment platform allows brands to manage, edit, and customize orders, track real-time stock levels across any location, receive reorder notifications, and drive better omnichannel shopper experiences. ShipBob supports a host of custom features including: cross-border order fulfillment, carbon neutral shipping, B2B expansion, 100% coverage for 2-day delivery, and custom unboxing experiences.

For our ecommerce tech stack, we use ShipBob, Klaviyo, Shopify Plus, Recharge, and Gorgias. What I love is how they all work together to manage communications and the customer experience in a streamlined way.

Michael Peters, VP of E-Commerce Operations at TB12

ShipBob and Klaviyo

Provide a better shopper experience by integrating real-time fulfillment and inventory data into your post-purchase marketing communications. Send order-specific updates from the moment of purchase all the way through completed delivery.

Klaviyo's integration with ShipBob syncs shipment status from all order milestones, enabling you to reach customers with custom email or SMS updates for pre-shipment alerts, tracking updates, order delays, and more. Push key order updates directly to your customer to reduce WISMO (“Where is my order”) questions, making sure your customers know where their package is at any stop along the way.

Media

Let customers know when an order is delayed.
Answer WISMO via SMS

Use cases

Real-time order data

Push ShipBob data directly into your Klaviyo dashboard to provide current fulfillment status even before an item gets handed off to a carrier, such as “This order has been received by the warehouse” or “Awaiting carrier pickup.” Inaccurate delivery times and cost can jeopardize customer relationships, providing delivery transparency is key to driving retention and stronger customer relationships.
Proactive automation

Don’t let delays impact shopper experience. Automate customer alerts via email or SMS when orders are delayed or on hold to set clear delivery expectations.
Better shopper experiences

Improve shopper experience and encourage loyalty by providing better transparency on order status starting the moment they checkout. Clear communication will not only help set delivery expectations, but also build trust and retain new customers.