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Maisie

Integration
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The AI-powered conversational customer experience platform built for e-commerce merchants.

Categories
Conversion Rate Optimization, Customer Journey Optimization, eCommerce Platforms, Email Capture, Loyalty, Onsite Engagement, Quiz/Survey Tools, Returns, Shipping/Logistics, Social Media, SMS/Messaging
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Integration

Developed by: Maisie AI

Support Email: support@maisie.ai

About Maisie

Maisie is the conversational customer experience platform built for e-commerce businesses.

Maisie automatically engages your customers in conversations 24/7 both on your e-commerce website and in social channels like Instagram, Facebook & TikTok to: 

Boost your sales & conversions

Help your visitors discover products, find important information and get irresistible deals to increase your online sales.

Slash your customer service workload

Automatically respond to customer questions 24/7 and provide real-time order status updates. Streamline your support & increase customer retention.

Capture leads & re-engage them

Grow your subscriber list with compelling opt-ins. Recover lost sales by bringing visitors back to your site via Messenger and email.

Maisie and Klaviyo

Maisie's integration with Klaviyo enables you to automatically sync all emails and events collected by your Maisie chatbots and live chat with your Klaviyo account.

Maisie will sync the following information to Klaviyo where provided:

  • First name
  • Last name
  • Email address
  • Phone number
  • Maisie conversation flow where they signed up
  • Website page where they signed up
  • Time and date they signed up
  • IP address

The following events in Maisie will be sent to Klaviyo for people who have provided their email address via Maisie:

  • Subscribed to price drop notification
  • Subscribed for discount coupon
  • Started live chat
  • Started chat in Messenger
  • Submitted email support query
  • Subscribed to cart saver
  • Sent abandoned cart reminder
  • Sent order confirmation message
  • Sent order shipped message
  • Subscribed to newsletter
  • Clicked cart saver link
  • Clicked price drop link
  • Clicked Messenger abandoned cart link

Use cases

  • Conversion improvement

    Engage visitors and turn more browsers into buyers with conversational product recommendations and instant answers to pre-sales customer queries.

  • Customer service & support automation

    Automate your front-line of customer service and reduce your manual support work with conversational FAQs and real-time order status updates.

  • Email & SMS list building

    Capture more emails & mobile/cell numbers with compelling opt-ins like cart saver and price drop. Automatically sync to Klaviyo for remarketing.

  • Live chat

    Handover from your chatbot to your customer service team for more complex customer queries.