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Loop

Turn refunds into revenue retaining exchanges with Loop, the returns platform for scaling Shopify brands. Redefine your returns.

About Loop

Loop is the automated exchanges platform that drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience.  We've automated more than 15 million returns and retained more than $400 million in revenue for Shopify's most innovative brands including Chubbies, Allbirds, and FIGS.

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love.
Omari Whyte, Director of Operations at Nisolo

Loop and Klaviyo

It’s easy to fall into the trap of believing the shopping journey ends with returns. However, returns are the first step in extending your customer’s experience. When done well, you can retain revenue, increase sales, and earn brand loyalty. Enter emails and texts.

By integrating Klaviyo with Loop, you can automatically update customer profiles with returns behavior, send return notifications, and trigger flows based on returns related events. The opportunities to create a bespoke experience for each customer are endless.

Use cases

  • Send Return Notifications through Klaviyo

    Send return notification emails from Klaviyo instead of Loop. Use the Klaviyo customization tools to design perfectly on-brand return notification emails.

  • Review Follow-up

    Immediately after receiving an unsatisfactory review, follow-up with options to exchange their products for a different product.

  • Event Sync <> Confirmation Emails

    Trigger post-purchase Klaviyo Flows from events in Loop e.g. recommend products when a customer issues store credit or send a discount off their next purchase when they issue a refund.