Gorgias
The ecommerce helpdesk that transforms support tickets into sales opportunities and helps your agents manage conversations in one place, including Klaviyo SMS.
Developed by: Klaviyo
About Gorgias
Gorgias enables thousands of merchants to manage all their customer service channels in a unified platform integrated with Shopify, BigCommerce, and Magento. Perform powerful Shopify actions (like issuing refunds or editing orders) directly in the helpdesk, and leverage automation to answer repetitive questions with personalized answers.
The result is better and faster support for your customers, an efficient workflow for your agents, and more sales for your store.
With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.
Gorgias and Klaviyo
When you integrate Gorgias and Klaviyo, it's easy for your team to work together as a single storefront to support your shoppers and create conversations that convert.
Sync Klaviyo SMS Conversations into the Gorgias helpdesk so your support agents can help your customers without having to toggle between applications and with all the context of their order history and past conversations across email, live chat, social channels, and phone.
You'll also be able to include Gorgias events in Klaviyo Campaigns and Analytics dashboards, allowing you to create highly targeted campaigns such as:
- Excluding customers with open support tickets from promotional campaigns
- Sending discounts to win back customers who reported poor support experiences
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